Refund Policy

Failed renders: automatic

If a render fails or stops before your video is delivered, the credits it used go straight back to your balance. You will see a "Returned" line on your credits page. Nothing to request.

Unused credits: 14 days

Within 14 days of buying a pack, you can ask for a full refund of that purchase as long as none of its credits have been spent. Write to support@vaaya.ai from the email you sign in with; we refund to the original payment method through Stripe and remove the credits. Videos use free welcome credits before purchased ones, and free credits are never refunded.

Videos that were delivered

Credits spent on a video that was delivered are not refundable. If a delivered video is broken (for example missing audio or scenes), tell us within 14 days and we will render it again or return its credits.

Credits do not expire

Credits stay on your account for as long as it is open. If we ever shut the service down, we refund unused purchased credits.

Disputes

Please contact us before opening a chargeback; we can usually fix things faster. Questions: support@vaaya.ai.